Checking your delivery
Please inspect your item in front of the delivery person. If something is damaged, wrong or missing, refuse the delivery or tell us the same day so we can put it right quickly.
When you can return an item
Within 7 days of delivery, if the item is unused, in its original packaging, and with all accessories and documentation included. Tell us first on +8801670 468794 or info@safetixbd.com so we can arrange collection or advise where to send it.
What cannot be returned
- Items made, cut, configured or imported specifically for your order, which includes most quote-based products
- Items that have been installed, commissioned or used
- Consumables and refills where the seal has been broken
- Items damaged after delivery
For quote-based products, any return terms in the quotation apply as well as this policy.
Faulty or incorrect items
If we sent the wrong item, or an item arrives faulty, we replace it or refund it in full, and we cover the delivery cost both ways.
Refunds
Once we receive and check the returned item, refunds are issued within 7 working days, by the method you paid or by bKash or bank transfer for cash-on-delivery orders. Where the return is not our error, the original delivery charge is not refunded.
Cancelling an order
You may cancel free of charge any time before dispatch. Call +8801670 468794.
Contact
Phone: +8801670 468794 · Email: info@safetixbd.com
Last updated: 26 September 2026